Title: @1 Helpdesk XP: Script updates
Check if we have updated the script since you purchased it.
 20 Sep 2006: - Major security fixes. Please download the latest version and reupload these files (no configuration needed):
../admin/login.php
../admin/remarks.edit.php
../admin/request.completed.php
../admin/request.form.php
../admin/ticket.list.php
../admin/ticket.view.php
../client/login.php
../client/request.completed.php
../client/request.form.php
../client/ticket.view.php
../users/admin.edit.php
../users/admin.new.php
../users/admin.list.php
../users/password.edit.php
01 Mar 2004: - The file "quotes.txt" updated. It now has 125 quote of the day of various subjects.
21 Feb 2004:
- Version 3.06: Only hd.admin.php has changed. This solves the errors of placing backslashes before the ' and " marks when creating new tickets in admin interface.
20 Dec 2003: 3 files updated to correct the errors caused by the newer PHP.
15 Sep 2003: @1 Helpdesk XP version 3.0 - New version!!
- Added auto-stamping of quote of the day (can turn off) to each message posted by administrator.
- Added an email CC field.
- Added "Bulk Email Reminder" to remind customers to read the unread messages.
- Added "Individual Email Reminder".
- Added attachment indicator. The image icon appears next to the subject when the ticket has attachment(s).
- Multiple file upload.
- Enable upload of files with the same file name.
- Added "Show Unread" link - view only tickets with unread messages.
- Improve bottom navigation link.
- Message numbering - for easy references.
- Host stamping.
03 Jul 2003: @1 Helpdesk XP version 2.02 - Corrected a small bug related to ticket sorting. The only change is the file "hd.admin.php".
27 Jun 2003: @1 Helpdesk XP version 2.01 - Added "Time Adjustment" feature.
26 Jun 2003: @1 Helpdesk XP version 2.0 (modified on 24 Jun 2003) is now available. Please download it at the same download URL (free for existing customers).
New features:
1) Icons: Ability to post image icons on messages. More than 50 available predefined icons. You can add more if you like.
2) The "closed" status: Administrator can now force-close tickets. Closed tickets are grayed out and ranked the lowest. If subsequent messages are posted to closed tickets, the tickets will be re-activated.
3) Flagging: A flag can be used to mark tickets. However, it does not affect the ticket ranking. Use "priority" marking if you want to rank the tickets highest.
4) Multiple pages: Messages are now listed in multiple pages if the ticket has too many messages.
5) Better search engine: Now you can search the entire ticketing system. In the earlier version 1.2, only the first message is searched.
6) New Ticket: Administrators can now initiate new tickets. In the old version, only the visitors can initiate new tickets. I.e., Helpdesk XP can fully replace ordinary emails.
16 Dec 2002: @1 Helpdesk XP version 1.2 (modified on 17 Dec 2002) is now available. Please download it at the same download URL (free for existing customers).
Please install the following files over the old ones:
- hd.admin.cgi
- hd.client.cgi
- hd.users.cgi
- tmpl/admin/login.tmpl
- tmpl/admin/remarks.edit.tmpl
- tmpl/admin/ticket.list.tmpl
- tmpl/admin/ticket.view.tmpl
- tmpl/client/login.tmpl
- tmpl/client/request.completed.tmpl
- tmpl/client/request.form.tmpl
- tmpl/client/ticket.view.tmpl
There is no change of the configuration/variables file (lib.inc) and the data file structure. The upgrade will not affect your current data/tickets.
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